Profile: HCR Manor Care Health Services

HCR ManorCare is a leading provider of short- and long-term medical and rehabilitation care. Care is provided through a nationwide network of skilled nursing and rehabilitation centers, assisted living facilities, outpatient rehabilitation clinics, and hospice and home care agencies. The company operates primarily under the respected Heartland, ManorCare Health Services and Arden Courts names.

Our employees are the cornerstone to HCR ManorCare’s commitment to caring.  Working in the health care environment can be very demanding, and it is our goal to provide the tools to help our employees understand and commit to the philosophy that defines our culture.

Circle of Care Defines Our Culture

It has almost become a cliché to hear a service provider tell you how much it cares about its patients and meeting their needs.  What defines HCR ManorCare’s commitment to caring is 20 years of comprehensive training to bring out the helping, respectful and responsive nature that is within our employees.  This training is the company’s Circle of Care® program.  More than a program, Circle of Care is a philosophy, a philosophy focusing on how we should treat one another.
 
Circle of Care uses a variety of learning methods that affect an employee’s senses of sight, hearing and touch.  Classes, group discussions, videos and role-playing activities help employees enhance their caring attitude not only toward patients, but to patients’ families, vendors and other employees, as well.  The essence of Circle of Care is taking the time to listen to, understand and help everyone with whom you come into contact.  It is taking a personal interest and “exceeding the circle” -- going beyond expectations -- to meet someone’s needs.

The program’s modules teach people how to listen, to say the right thing at the right time, to understand and effectively use body language, to understand what motivates the actions of families, and to help ensure patients and their families are satisfied guests.  One of the most important modules focuses on improving employees’ self-esteem, because we have learned when we feel good about ourselves, those feelings transition to how we feel about and care for others.
 
Working in the health care environment can be very demanding, and Circle of Care has proven to be a valuable life experience that shows our employees the importance of caring, having pride in what they do and always putting forward their best effort.